We love talking to our customers, and thrive on being able to give them the best advice and information. We've created this list to answer the most common things that we're asked in the shop.
If your question isn't on the list, please get in touch with us through the Contact page.
What our brides are asking us
› HOW LONG DOES A DRESS TAKE TO ORDER IN?
Delivery times vary from 3 to 5 months. If you have a late booking, don't despair! The Wedding Shop has one of the largest collections in Essex, so you can always buy a dress off the peg. And we can often have dresses specially made by designers such as Suzanne Neville.
› DO YOU OFFER AN ALTERATIONS SERVICE?
Yes! Here at The Wedding Shop, we pride ourselves on having a first-class alteration studio. With over 30 years of experience, we'll ensure that your dress fits perfectly and is beautifully pressed. Alternatively, if you have a local seamstress you're welcome to take your dress away for alterations.
› WHEN ARE FITTING APPOINTMENTS?
We’ll start your fittings well before your wedding date, to ensure everything can be done in good time. Fitting appointments take place on Mondays and Wednesdays 1pm - 8pm, and Fridays 10am - 4pm. You may bring one guest to the appointment. Please remember to bring your wedding shoes so we can do your hem!
› CAN I BRING CHILDREN TO MY APPOINTMENTS?
Regretfully we can't accept under 18s, as we have an alcohol license. Even if no one in the wedding party is drinking, we are unable to have children on site.
› WILL YOU STORE MY DRESS FOR ME?
Yes, we are happy to store your dress for you. 1 year of storage and insurance cover is £35. Most brides leave their dress with us for safekeeping until a few days before the wedding. We'll press your dress and pack it into a dress bag, ready for you to take to your big day!
› I'M GETTING MARRIED ABROAD, HOW CAN I TAKE MY DRESS ON THE PLANE?
We have a range of beautiful travel boxes available to buy. They are specially designed to fit in overhead lockers, and meet all airline requirements. They're also acid-free, so they can be used to store your dress long term after the day.
› DO YOU OFFER A DRY CLEANING SERVICE?
Yes, we can dry clean your wedding dress for £150. This takes about 8 weeks, after which we can box your dress in a beautiful acid-free storage at an extra cost. Please note, if your dress is extra dirty we may not be able to remove all staining.